Delivery Policy

Shipping and Delivery

We have an efficient dispatch and delivery system, which includes Australia Post and Courier Services depending on your location. Online Products normally holds stock of most products. In the event that we are unable to fill your order immediately you will be contacted and notified of the despatch time frame upon product availability. Should the item you have ordered need to be sent via mail system from Italy you will be contacted and advised of approximate delivery time scheduled. You will be advised to allow up to 14 days for your item. We are reliant on the postal system and your patience is appreciated.

Where Courier/Postal Options have been selected and the order has been received with approved and is in stock your order will be dispatched within 24 hours.. Please note, courier services are not available between Christmas and New Year.
A Shipping and Delivery fee will be applied to every parcel paid for and ordered unless you elect a Pick up option. Orders will normally be dispatched within 24 hours (if stock is available). We are situated in Victoria so no dispatched will be made on public holidays in Victoria

Dispatch

Where Australia Post options have been selected and the order has been received and approved and it is held in stock your order will be dispatched within 24 hours.

Free Pick-up

Free pick-up is available should you wish to travel to The Mornington Peninsula, Victoria or you contact Jin Stirrup- The Official Australian Distributor via email or phone to arrange pick up from a location deemed suitable to both parties, ie/ A trade show appearance by Jin Stirrup- The Australian Distributor with a future date. Please contact us to arrange a suitable time to ensure that we are available to complete your order.

Freight Options

We rely heavily on Australia Post and Freights companies (suitable to the location of the delivery location) to provide our clients with a wide range of competitive shipping methods for all areas of Australia. Cost of freight/postage is a STANDARD cost applied to all parcels.

Our site will provide an indication of shipping days based on the various options available in your area. We rely on outside providers for delivery so delivery days are as indicated by them and are not guaranteed.

Jin Stirrup have received a resounding support from eventers such as Erin Callahan and Delwyn Ogilvy, who ride in JS Products- to high level Dressage riders such as Dirk Dijkstra and Kerry Mack and our very own, Tara Campain and Stuart Archibald. Along with the likes of former Olympic rider Amanda Ross, I can tell you it’s an overwhelming thumbs up. These riders are, professionals, are particular, and choose to ride in Jin Stirrup because they love what the gear offers and the product support that comes with it.

"And I can tell you the gear gets photographed all the time when it’s out and about because it stands out, it looks great and works for us, that’s a difference we all want along with our combined performance."

I also know If you’re riding a young horse and need that extra grip and stability JS are the stirrups you can rely on. At DJWTS, I was recently approached by a lovely lady who had traveled from Perth to not only view the horses and competitions on offer but to specifically visit the Jin Stirrup trade stand and re-stock her Stirrup collection as her breakers will ride in nothing else! That’s JS AIRS for you.

Now that’s a wonderful compliment.

You ask…Why am I telling you all of this?

Because, as horse riders and horse lovers we spend a lot of money of our gear, and we need to be able to trust it and love riding in it. It must be worth the money.

Having trained and coached as an EA NCAS Coach for many years I ran my own riding school for 10 years and coached for other schools prior. In the past I have been heavily involved with PCAV, sitting in on Vic zone committee meetings and Presidents for clubs. I have been an active member of HRCAV and EA and competed myself. Having travelled both personally and then with my daughter, a former star’s competitor from state to state for many years, supporting her in her role as a young eventer and Vic Squad member.

I love horses, riding and good gear. I appreciate ‘Style’ and I expect ‘Quality’.

I’m proud to be representing such a beautiful product and look forward to sharing it with you! Enjoy.

Genevie
JS Equestrian Products/Jin Stirrup- Australia

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