Shipping policy

 

5. Postage, handling, freight and delivery
5.1 Delivery is by Australia Post or a suitable Courier of our choice.

5.2 Postage and handling (Shipping and Handling Fee) is charged at a fixed rate. Options available for your area will be displayed in the ‘checkout’ during the order process. Where “pickup” is an option the collection point will be provided upon contact with Emily Hill-Nation on the provided email, phone number provided. Pick up will only be applied should the agreed details suit the supplier. Jin Stirrup- The Official Australian Distributor.

5.3 Subject to the other provisions as contained within these Terms and Conditions Jin Stirrup- The Official Australian Distributor aims to achieve the delivery timeframes advised to you on the website as part of the order process, subject to clause 5.4:-

5.4 You acknowledge and agree that notwithstanding anything else in this clause:-

(a) Jin Stirrup- The Australian Distributor cannot guarantee that delivery will occur in the delivery timeframe specified in clause 5.3. The delivery timeframes as advised in the order process are indicative delivery times, in business days, as advised by our Delivery Agents for your area.;

(b) Jin Stirrup- The Official Australian Distributor will endeavour to dispatch orders within 1 business day (excluding public holidays) after payment has been accepted and cleared, subject to stock availability;

(c) Delivery timeframes may change from time to time due to unforeseen circumstances and that the time frames as specified in clause 5.3 is an estimate only in which Jin Stirrup- The Official Australian Distributor will not be liable or responsible for in the event of any delay; and

(d) Jin Stirrup – The Official Australian Distributor is not liable with respect to any loss, damage, costs, expense or injury you or any third party suffers as result of any change in delivery times or delay in delivery.

5.5 An appropriate person must be present to accept the delivery of your order, in which you may appoint a representative to do so in your place, in which any such representative must be over 16 years of age and capable of receiving delivery on your behalf, and you agree that Jin Stirrup- The Official Australian Distributor will be entitled to rely on the representatives instructions as if they were your own.

5.6 On delivery, the Delivery Agent may require you or your nominated representative to provide them with proof of identity, together with photo identification or proof of age. In the event that this clause is not complied with or no one is available to accept delivery then the Delivery Agent reserves the right to refuse to complete delivery, in which the Delivery Agent may elect to leave a calling card for collection from a local Australia Post Office or courier depot. Where redelivery is required for any reason whatsoever then you may be required to pay an associated fee for redelivery.

5.7 Insurance is not available in respect of your order.

5.8 If the shipping information provided by you is found to be misleading and in fact is actually outside of our Delivery Agents normal delivery area, you may be required to pay an addition Shipping and Handling Fee in order to have your order delivered.